Pro and credit packs are sold by Creem, the merchant of record, so Creem makes every refund, under its buyer terms. This page says what we ask Creem to do. Nothing on it takes away a right the law gives you.
If you have not spent any of a pack’s credits, you can have the pack refunded if you ask within 14 days of buying it. Once any of its credits have been spent, it is not refunded, except where the law or Creem’s buyer terms require it.
A refund always returns the whole price of the pack, and takes all of its credits off your account. If some of them were spent, that can leave you with fewer than zero credits, and renders stop until you have credits again.
You can cancel Pro at any time. Cancel it in the app, and it stays on until the end of the month you have paid for, with no further charge. Cancel it from Creem’s customer portal, and it ends at once. We do not refund part of a month, except where the law requires it.
You have 14 days from a purchase to withdraw from it, as Creem’s buyer terms set out, unless you agreed that it would start at once and it has: Pro starts as soon as you pay, and a pack’s credits can be spent as soon as they arrive.
If you dispute a payment with your bank or card issuer instead of asking us, the credits of the pack it paid for are taken off your account as if it had been refunded, and if it paid for Pro, we may end Pro. Write to us first: it is quicker for you, and a dispute costs both of us.
Write to [email protected] from the address you sign in with, and say which purchase it is. We answer within three business days.